Refund Policy for Global Transcript Services
Last Updated: 22 March 2024
Introduction
Global Transcript Service is committed to providing exceptional service to our clients. This Refund Policy outlines the circumstances under which a refund may be granted for our services related to obtaining transcripts, diplomas, and related academic documents.
Services Covered by this Policy
- Transcript retrieval and delivery services
- Verification services
Non-Refundable Services
Please note that due to the nature of the services provided and the involvement of third-party institutions (universities, government agencies), refunds cannot be granted for:
- Services already initiated or completed on your behalf (except as specified below).
- Delays caused by the issuing institution or government agencies.
- Incorrect or incomplete information provided by the user.
Refundable Situations
We understand that unforeseen circumstances may arise. Refunds may be considered in the following situations, subject to review:
- Order cancellation before submission to the university: If you request to cancel your order before we have submitted your request to the university, a full refund will be issued.
- Order cancellation after submission to the university: If you request to cancel your order after we have submitted your request to the university, a partial refund will be issued. This partial refund will deduct any university processing fees or administrative charges incurred on your behalf, which are non-refundable.
- Our service failures: If we fail to deliver the requested documents due to an error on our part (e.g., incorrect document delivered, failure to send to ECA or recipient), a full refund will be processed, or we will work to rectify the error at no additional cost to you.
How to Request a Refund
To request a refund, you can reach us by email at [email protected] or by phone at +91 75609 88008.
Please include the following information in your request:
- Your order number
- A brief explanation of the reason for your refund request
- Any relevant documentation (e.g., email confirmation)
Processing Time for Refunds
If your request is approved, the refund will be processed using the original payment method within 24 hours.
Contact Us
If you have any questions about our Refund Policy, please don’t hesitate to contact us. We are here to help!
Please Note:
This Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
This policy applies only to services offered by Global Transcript Services. We are not responsible for the refund policies of any third-party institutions involved in the document retrieval process.
By using our services, you acknowledge that you have read and understood this Refund Policy.